1.1 Return Due To Change Of Mind
Enchanted Roses will happily accept returns due to change of mind as long as a request to return is received within 5 days of receipt of the item and returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customer’s expense and they will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Enchanted Roses) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
1.2 Warranty Returns
Enchanted Roses will happily honour any valid warranty claims, provided a claim is submitted within 15 days of receipt of items.
Customers will be required to pre-pay the return shipping, however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect Enchanted Roses to process your warranty claim within 7 days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.